If you can’t find the answer to your question, you are more than welcome  to message me any time! We can usually reply within 24 hours, Monday to Friday.

 

 

CUSTOMER SERVICE 7 DAYS A WEEK

We are a small company.  We don’t offer 24 hours a day support.  We are committed to responding as quickly as possible and do respond 7 days per week. Contact us

 

 

 

Manage Your Orders

You can log into your account at any time to view your previous orders and update your details.  You can download your orders up to 3 times.  Remember – were here to help.

See our FAQ pages for answers to common questions:

ORDER ISSUES

I may be the you’ve used up the amount of times you can re-download your purchase.  If that’s not the case, get in contact

Category: ORDER ISSUES

Please email sales@janesapple.com or use our contact page if you are having any issues with the download process.

Category: ORDER ISSUES

A:   Due to the nature of downloadable products, all digital print sales are final. We are unable to offer refunds once the digital download sale has been completed. However, if there is a mistake with your print, please llet us know ASAP and we’ll try our best to remedy it.

Category: ORDER ISSUES

A: Because of the nature of downloadable products, this one is a tricky one. Most often this is not possible however we are keen to help so please get in touch asap.

Category: ORDER ISSUES

A: If you have questions about a specific order, orders@janesapple.com will get you in touch with our super-friendly customer support people based here in NSW.   We love hearing from customers, so if you have a suggestion or want to send a note or general question you can contact us at hello@janesapple.com.  Alternatively use our user friendly contact form here.

Category: ORDER ISSUES